Teamwork Desk2.0.0 - App Store

Support customers from anywhere, at any time with the Teamwork Desk helpdesk app. Keep an eye on customer activity, create new tickets in the field and manage existing tickets no matter where you are - lounging by the pool, traveling by train, or hiking in the hills, we’ve got you and your customers covered.

Key Features:

. Manage your help desk on the go with full dashboard access
. Create new tickets and reply to existing tickets while you’re away from your desk
. Quickly assign and manage requests with bulk updates on ticket priority, status, inbox and much more
. Add private notes to tickets to collaborate with your team
. Review and sign-off on replies from agents enrolled in training
. Generate time logs on all replies
. Search tickets
. Manage agents, customers and company profiles
. Create tasks directly in your linked Teamwork Projects installation

Questions? Click on the App Support link below and we'll be more than happy to help!

Love the app? Leave a quick review below!

Version History Everything! This is a brand new app offering access to nearly all areas of Teamwork Desk. 2.0.0 03/07/2022 Added "Delete ticket" button in Ticket Properties
Minor enhancements 1.6.10 12/18/2020 Fixed minor bugs while login 1.6.9 06/17/2020 - fixed: tickets not adapting correctly to iPhone XR size
- fixed: selecting a ticket in a list was highlighted wrong
- fixed: too much space between replies in tickets
- fixed: signatures now showing all possible variables in replies 1.6.8 04/22/2020 - fixed: links in tickets not opening
- fixed: adding a note added agent's signature
- fixed: variables in replies not working 1.6.7 04/02/2020 - links to other tickets, Teamwork Projects tasks and web sites are now clickable again
- send feedback shows a message if no email account is configured in phone
- fewer spacing between messages and replies in a ticket
- canned responses: links in responses now included
- job title and other variables now correctly added in canned responses
- signatures now included while replying to a ticket 1.6.6 11/18/2019 - Full iPad support, w/ Split Screen support
- fixed a bug where a user can't create a ticket 1.6.5 08/21/2019 Minor improvements 1.6.3 05/09/2019 - fixed push navigation 1.6.2 03/15/2019 - Minor fix 1.6.1 03/02/2019 We’ve updated the app to reflect our new branding!

As always, we’re here to help. If you happen to come across a problem or want to provide feedback get in touch - we love hearing from you! 1.6.0 02/28/2019 This is a bug fixing release!

- improved multiple ticket selection for the iPhone X
- now several tickets can be selected and changed status at once (again)
- improved notification handling
- fixed error selecting column board and priority while adding a task
- Inbox icons now loading properly 1.5.1 01/21/2019 Now Desk mobile supports Custom Fields!

Bugs fixed:

- Fixed navigation to a ticket when opening Desk from an external link
- Fixed push notifications not being received in certain cases
- Internal improvements to make app size smaller
- Other internal fixes 1.5.0 12/22/2018 This is a bug-fixing release.

Bugs fixed:

- fixed a crash while opening several screens due to analytics
- fixed Desk not opening tickets while tapping on a notification
- fixed Invalid JSON errors appearing when navigating through different inboxes
- many changes under the hood to improve stability 1.4.1 11/09/2018 We've adapted Desk to take advantage of iPhone X's all screen design.

Bugs fixed:

- removed menu options left as placeholders while seeing ticket inboxes
- removed a filter option left as placeholder in project chooser
- fixed a bug that didn't update day name when choosing a new date
- fixed sizing of inline images in tickets
- fixed 'viewed' being displayed on every row.
- under the hood fixes and improvements
- improved how push notifications work internally
- Adapted Desk for iPhone X's screen
- changing customer: keyboard now works properly 1.4.0 09/24/2018 - Ticket URL's are now copied to clipboard correctly
- Drawer now opens smoothly
- Less frequent error messages
- Fixed an issue where some users were logged out when replying to tickets
- Other bug fixes 1.3.6 08/15/2018 - Now you can receive notifications and stay on top of your tickets! Configure your settings in Desk > Notifications.
- Big changes under the hood to make the App faster
- Several bugs solved

Please read our Help docs on how to configure Push Notifications in Desk here: http://support.teamwork.com/desk/my-profile/teamwork-desk-mobile-push-notifications 1.3.5 04/30/2018 We've added support for viewing inline images! You can now view images that were added within the body of a ticket rather than added as separate attachments.
We've also added the ability to select a board column when creating a task for a ticket, along with squashing a few pesky bugs! 1.3.3 10/23/2017 A nice bundle of fixes and tweaks - from adding ticket numbers to the activity stream, to improvements with Projects Integrations.

Enjoy!! 1.3.1 11/07/2016 This month's headline feature: Third party forwarding.
Sometimes a support ticket needs some outside help. Now you can send a note to anyone ( optionally including the full ticket history ) and have the reply come back as another note. Nothing new to learn or use for the person you're forwarding to, while at the same time the you can feel safe knowing the client can never see those notes.

Other than that we've added a slew of other small tweaks and bug fixes. 1.2.6 06/02/2016 New Dashboard Screen 1.2 03/31/2016 Some of the new things we've added:
Added the ability to create a task from a ticket - brings the full power of Teamwork Desk and Projects together.
You can now follow a ticket from the properties tab on the ticket viewer screen. ( By the way, you can easily swipe between the the comments and properties tabs on that ticket viewer - it's dead handy when you get used to it )
And finally - the app uses the inbox default status when you reply to a ticket!
Support for Deep Links

And a summary of a few of the bugs fixed:
Next -> switch back to thread view if on comments.
Long Attachments names get cut off
Large ticket counts can get cut off
Hamburger hit area too small 1.1.0 03/03/2016 Teamwork Chat integration - on the Ticket Viewer Screen: tap on the avatar of another agent to start chatting with them
Remembers last inbox
Canned Responses: show those belonging to the current inbox first, followed by the global ones.
Added the ability to send feedback - let us know if you have something to say.
Sort people chooser 1.0.2 02/23/2016 **Spotlight integration** find tickets straight from spotlight on your phone - outside the app
**Handoff Support** look at a ticket on your phone, jump straight to it on your mac.
**Autofocus replies** ( but not for the first three replies so you can see the thread under the keyboard )
**show drafts** of both notes and replies
Add a way to **copy a link to the ticket**
Ticket list / - don't show count when count is 1
Bug Fixes:
canned responses don't support accented characters
The full list of possible assignees not being shown
changing inbox from the properties screen does nothing
If unassigned - the ticket properties shows as "Unknown"
the account picker, does not identify which account has desk enabled 1.0.1 12/16/2015 1.0 11/05/2015