About Teamwork Desk
Support customers from anywhere, at any time with the Teamwork Desk helpdesk app. Keep an eye on customer activity, create new tickets in the field and manage existing tickets no matter where you are — lounging by the...
Support customers from anywhere, at any time with the Teamwork Desk helpdesk app. Keep an eye on customer activity, create new tickets in the field and manage existing tickets no matter where you are — lounging by the pool, traveling by train, or hiking in the hills, we’ve got you and your customers covered.
Key Features:
• Manage your help desk on the go with full dashboard access
• Create new tickets and reply to existing tickets while you’re away from your desk
• Quickly assign and manage requests with bulk updates on ticket priority, status, inbox and much more
• Add private notes to tickets to collaborate with your team
• Review and sign-off on replies from agents enrolled in training
• Generate time logs on all replies
• Search tickets
• Manage agents, customers and company profiles
• Create tasks directly in your linked Teamwork Projects installation
Questions? Click on the App Support link below and we'll be more than happy to help!
Love the app? Leave a quick review below!
Mar 7, 2022
Version 2.0.0
Everything! This is a brand new app offering access to nearly all areas of Teamwork Desk.
Previous Versions
Here you can find the changelog of Teamwork Desk since it was posted on our website on 2016-09-27 09:44:59.
The latest version is 2.0.0 and it was updated on 2024-04-19 19:03:01. See below the changes in each version.
Teamwork Desk version 2.0.0
Updated At: 2022-03-07
Changes: Mar 7, 2022 Version 2.0.0
Everything! This is a brand new app offering access to nearly all areas of Teamwork Desk.
Teamwork Desk version 1.6.10
Updated At: 2020-12-18
Changes: 18 Dec 2020 Version 1.6.10
Added "Delete ticket" button in Ticket Properties
Minor enhancements
Teamwork Desk version 1.6.10
Updated At: 2020-12-18
Changes: Dec 18, 2020 Version 1.6.10
Added "Delete ticket" button in Ticket Properties
Minor enhancements
Teamwork Desk version 1.6.9
Updated At: 2020-06-17
Changes: Jun 17, 2020 Version 1.6.9
Fixed minor bugs while login
Teamwork Desk version 1.6.8
Updated At: 2020-04-22
Changes: Apr 22, 2020 Version 1.6.8
- fixed: tickets not adapting correctly to iPhone XR size
- fixed: selecting a ticket in a list was highlighted wrong
- fixed: too much space between replies in tickets
- fixed: signatures now showing all possible variables in replies
Teamwork Desk version 1.6.7
Updated At: 2020-04-02
Changes: Apr 2, 2020 Version 1.6.7
- fixed: links in tickets not opening
- fixed: adding a note added agent's signature
- fixed: variables in replies not working
Teamwork Desk version 1.6.6
Updated At: 2019-11-18
Changes: 18 nov. 2019 Version 1.6.6
- links to other tickets, Teamwork Projects tasks and web sites are now clickable again
- send feedback shows a message if no email account is configured in phone
- fewer spacing between messages and replies in a ticket
- canned responses: links in responses now included
- job title and other variables now correctly added in canned responses
- signatures now included while replying to a ticket
Teamwork Desk version 1.6.6
Updated At: 2019-11-18
Changes: Nov 18, 2019 Version 1.6.6
- links to other tickets, Teamwork Projects tasks and web sites are now clickable again
- send feedback shows a message if no email account is configured in phone
- fewer spacing between messages and replies in a ticket
- canned responses: links in responses now included
- job title and other variables now correctly added in canned responses
- signatures now included while replying to a ticket
Teamwork Desk version 1.2.6
Updated At: 2015-11-05
Teamwork Desk version 1.6.10
Updated At: 1970-01-01
Changes: 2020年12月18日 Version 1.6.10
Added "Delete ticket" button in Ticket Properties
Minor enhancements
Disclaimer
Official App Store Link
We do not host Teamwork Desk on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Apple and passed their terms and conditions to be listed there. We recommend caution when installing it.
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